Shop Policies
Contact Us:
For any questions or concerns, reach us at customerservice@tulipbee.com. We value your business, and your satisfaction is our priority.
Orders & Shipping:
- Processing Time: Please allow 3-5 business days (excluding weekends) for your order to ship. Any anticipated delays will be posted at the top of the website.
- Shipping Times: Delivery dates are estimated by the shipping provider and cannot be guaranteed by Tulip Bee.
- Shipping Issues: Tulip Bee is not responsible for shipping delays or lost packages. Customers are encouraged to file a claim with the shipping company if issues arise.
- Incorrect Shipping Information: If an order is returned due to an incorrect mailing address or shipping option, the customer will be responsible for purchasing a new shipping label.
Flaws & Damage:
- Inspection: We carefully inspect all materials upon receipt. However, there may be occasional issues that are missed.
- Selvage Areas: All fabric and vinyl may feature a selvage (approximately 1”-2” wide) on either end. Any flaws, discoloration, or fraying in this area are not considered defects.
- Reporting Damage: If you encounter a flaw or damage, please email us at customerservice@tulipbee.com with a photo and description within 5 business days of receiving your item.
Returns, Refunds & Exchanges:
- Final Sale: Please carefully read product descriptions before ordering, as we do not offer refunds or exchanges on purchased items.
- Order Mistakes: If Tulip Bee makes an error with your order, notify us at customerservice@tulipbee.com within 5 business days of receiving your order so we can resolve the issue.